Client: A small business owner in the fashion industry
Platform: Instagram
Issue: Account disabled due to competitor actions
Resolution Time: 3 weeks
Background
A small business owner, who relied heavily on Instagram for sales and brand awareness, faced a sudden account disablement. Their account, which had over 50,000 followers, was reported multiple times by a competitor, leading to its suspension. This resulted in a loss of revenue, customer trust, and brand visibility.
Challenge
The client attempted to appeal the disablement through Instagram’s standard channels but received automated responses with no resolution. With customer messages and sales inquiries piling up, they needed urgent intervention. The challenge was to navigate Instagram’s strict policies and restore the account without violating platform guidelines.
Solution by Social Retrieving
Investigation & Documentation:
We analyzed the client’s account history, identifying that the suspension was triggered by false mass reporting via a competitor.
Collected evidence, including competitor interactions and previous reports.
Appeals & Escalation:
Submitted formal appeals through multiple channels via Meta's internal team.
Contacted industry connections to escalate the case.
Ensured all communications emphasized compliance with Instagram’s policies.
Persistence & Follow-Ups:
Sent daily follow-ups with revised documentation to keep the case active.
Utilized our expertise in identifying the right support teams for faster response times.
Reinstatement & Security Measures:
After 3 weeks, the account was reinstated with all data intact.
Implemented security measures, including two-factor authentication and proactive monitoring.
Advised the client on brand protection strategies to prevent future attacks.
Outcome
Full account recovery with no loss of followers or content.
Increased security measures to prevent future disablements.
Client satisfaction, with continued support for any future issues.
Conclusion
This case highlights Social Retrieving’s ability to navigate complex social media recovery challenges. Through persistence, expertise, and direct escalation methods, we successfully restored the client’s account, ensuring they could continue growing their business without disruption.