Case Study: Rocket Dollar x Social Retrieving
- Nick degomme
- Apr 8
- 2 min read
Overview
Client: Rocket Dollar
Industry: Financial Services / Self-Directed Retirement Accounts
Challenge: Lost access to Instagram and Facebook business accounts
Solution: Social Retrieving’s Comprehensive Account Recovery Service
Result: Full recovery of both accounts within 10 business days
Background
Rocket Dollar empowers individuals to take control of their retirement savings through self-directed IRAs and Solo 401(k)s. With a growing customer base and an increasing need for digital engagement, Rocket Dollar relied heavily on Instagram and Facebook to communicate with clients, share financial insights, and promote educational content.
In early 2024, the company lost access to both their Instagram and Facebook business accounts after a suspicious login triggered security lockdowns. Despite following Meta’s standard recovery procedures, Rocket Dollar encountered roadblocks—automated systems, dead-end forms, and no direct support access.
That’s when they turned to Social Retrieving.
The Challenge
Losing access to key social accounts meant more than just a loss of communication—it risked:
Damaged brand credibility
Interrupted customer support via DMs
Loss of advertising control and content archives
Risk of impersonation or phishing if accounts were compromised
Rocket Dollar had attempted multiple appeals through Meta’s help center but received no progress. Weeks passed, and frustration mounted.
The Solution
Social Retrieving stepped in with a clear recovery roadmap:
Audit & Verification - We began by confirming ownership through internal vetting, gathering necessary business credentials, and documenting all prior communication attempts with Meta.
Escalation via Verified Channels - Using our proprietary internal network and verified support channels with Meta, we escalated Rocket Dollar’s case beyond the automated system.
Brand Protection & Monitoring - While recovery was underway, we actively monitored Rocket Dollar’s brand name on Meta platforms to ensure no impersonation or suspicious activity occurred.
Account Restoration - Within 10 business days, both the Instagram and Facebook accounts were restored with full admin privileges transferred back to Rocket Dollar.
Conclusion
Rocket Dollar’s experience highlights a common issue growing brands face: Platforms like Meta offer powerful tools but limited human support when things go wrong. Social Retrieving filled that gap, bringing human expertise, direct access, and peace of mind.
If your brand is locked out, losing engagement, or at risk, Social Retrieving is your way back in.
